Carl Furman
123, Ellis Street
Boston, MA, 01234
(123) 456 789

PROFESSIONAL EXPERIENCE

1990 to present JAMESON HOTEL, Milwaukee, Wl
Concierge, 1992-present

• Promoted to establish Concierge Department in 350-room luxury hotel.
• Responsible for setting tone and image of hotel through providing guest services, including tourist information, tour arrangements, and hotel and airline reservations.
• Procure theater and symphony tickets.
• Arrange car rentals and limousine hires.
• Handle and route guest mail and faxes.
• Make restaurant recommendations and dinner reservations based on comprehensive knowledge and contact with area restaurants and management.
• Supervise/manage 40-person hotel staff including Concierge Department Assistants, Mail and Information Clerks, Bell Staff, Doormen, Valet Parking and Hotel Garage Staff, and Telephone Operators.
• Flexible schedule includes weekends and evenings.
• Extensive knowledge of all areas of hotel operation.
• Interact with other hotel departments to ensure full guest service.
• Diplomatically and effectively resolve guest grievances/problems; compose responses and make follow-up phone contact.
• During hotel’s promotion, handled all guests from check-in to check-out; coordinated 2,500 museum tickets, consulting with guests on preferred times.
• Assist in hotel promotions and marketing strategies; coordinate all Bridal Package arrangements.
• Administer emergency life saving procedures as necessary; work well under pressure and in difficult situations.
• Ability to function in a variety of capacities within the hotel structure.

Bell Captain, 1991-1992

• Supervised all Bellman and Doormen.
• Acted in role of Concierge prior to establishment of Concierge Department.

Doorman/Bellman, 1990

• Greeted guests; fostered positive impression of establishment.

EDUCATION

Sorbonne University, Paris, France: Summer 1985
Marquette University, Milwaukee, Wl: 1984-1986

ADDITIONAL

Working knowledge of French Certified in CPR & First Aid