Carl Furman
123, Ellis Street
Boston, MA, 01234
(123) 456 789

OBJECTIVE

To secure a position as a Flight Attendant.

SUMMARY OF QUALIFICATIONS

• Broad knowledge of airline safety and service procedures.
• Positive attitude and patient with challenging and difficult passengers.
• Excellent rapport with children, elderly and handicapped passengers.
• Enjoy working with the public.
• Conversant in Spanish.
• Knowledgeable about fine foods and domestic wines.

PROFESSIONAL EXPERIENCE

1994-Present TRANS AIR BUSINESS CONNECTION, Detroit, MI
Lead Attendant
Oversee up to ten attendants. Greet and assist passengers boarding and leaving plane. Instruct passengers in the use of emergency eauipment. Care for small children, elderly, and handicapped. Administer first aid. Assist and instruct passengers during emergency situations.1987-1994 Flight Attendant

Expertise and accuracy with pre-flight procedures; the safety and comfort of all passengers; serving food and beverages, stowing carry-on luggage; CPR/First Aid if necessary.

1985-1987 KALEIDOSCOPE CAFE, Utica, MI
Head Waitress and Manager of Banquet Wait Staff
Served as hostess, banqueting and catering assistant for elegant, upscale restaurant. Seated and served patrons gourmet meals, mixed cocktails; cash and credit card transactions. Trained minimum of five wait staff and performed scheduling calendar.

CERTIFICATIONS

Trans Air Business Flight Attendant * CPR

EDUCATION

THE PERRY SCHOOL, Ann Arbor, MI. Travel Industry Program
Graduated 1987 * G.P.A. 3.8CONCORDIA COLLEGE, Ann Arbor, MI
A.S. in Communications, 1985

Sample Services Resume(11)

Carl Furman
123, Ellis Street
Boston, MA, 01234
(123) 456 789

PROFESSIONAL OBJECTIVE

A challenging, growth-oriented position in the fast food industry in which academic training, work experience, and a commitment to excellence will have valuable application.

EMPLOYMENT

1993-Present THE PIZZA PALACE, Carson City, NV
Server

• Participate in opening of new store outlets.
• Assist with public relations, food service and register control.
• Resolve conflicts in high pressure environment.

1992-1993 NEVADA TELEPHONE, Las Vegas, NV
Data input/Repetitive Debts Collection/Commercial

• Responsible for commercial account installation and verification of records/old accounts for new service.
• Maintained Wang Computer for bill revisions through referrals.
• Executed customer services, fielded inquiries, and consumer services.

Summers 1989-1992 BLACKTHORN DAY CAMP, Plaston, NH
Recreation Director

• Planned, programmed, and supervised camp activities for summer outdoor education/camping services for juvenile coeds.
• Supervised cabin group, counseled, and instructed in aquatics, sports, special events, and parent visitations.

1987-1988 SISYPHUS GROCERY, Manchester, NH
Cashier/Produce Section

• Maintained produce inventory, cash control, public relations, and in-house advertising for special sales and events.
• Strong communications and interpersonal skills required.

EDUCATIONAL BACKGROUND

MANCHESTER HIGH SCHOOL, Manchester, NH
Diploma, College Preparatory, 1989
Varsity Sports (4 years), Blue Key Club.

Carl Furman
123, Ellis Street
Boston, MA, 01234
(123) 456 789

SUMMARY OF QUALIFICATIONS

• Demonstrated ability in the provision of sales support services. Includes establishment of the client base, extensive customer servicing, telemarketing, cold calling and sales territory development.
• Consistently met/exceeded sales goals and instituted sales programs; sales increased from $8 to $25 million.
• Thorough knowledge of management production; assure timely and accurate presentation of goods; adept at coordinating delivery processes, organization of delivery schedules and monitoring delivery personnel.
• Extensive experience in facilitating operational procedures. Respond to customer complaints; resolve problem elements; interact with credit department to ascertain customer account status. Handle sourcing of vendors, contract negotiation, purchasing, correspondence, account adjustments and inventory control.
• Exceptional communication/interpersonal and organizational skills.

EXPERIENCE

OXBRIDGE, INC.

Sales/Customer Service Representative

• Interface with merchandising personnel, at all levels, and provide technical information on company products and services.
• Interact with customers, providing advice in the selection of products. Monitor production to ensure realization of customer specifications.
• Collaborate with contracting merchandisers for contract negotiation on supplies. Conduct extensive materials costing processes.
• Coordinate delivery schedules and monitor delivery personnel.
• Organize promotional demonstration activities for home and New York marketing office.
• Respond to and resolve customer complaints.
• Manage office operations and produce correspondence.
• Control stock and conduct purchasing procedures.
• Assist sales department in establishing client base/sales territories.

EDUCATION

PROPHET JUNIOR COLLEGE

Associate Degree Program
Computer Operations Program: Lotus 1-2-3, Database III, Typing, Word-processing (Multimate), Business Math, Speech Communication, Introduction to Computers and English Composition.

Carl Furman
123, Ellis Street
Boston, MA, 01234
(123) 456 789

CAREER DEVELOPMENT

Credit Office Representative, The Gillis Corporation, Volga, SD

• Work with customers to resolve problems concerning billing.
• Assist sales staff with questions on transactions and billings.
• Responsible for cash reconciliations from all registers in store.

Customer Service Representative/Medical Underwriter
Desmond Insurance Company, Sinai, SD

• Responsible for underwriting/enrollment of insurance applications and requisitions for change.
• Dealt directly with applicants advising them of enrollment options, plan design features, billing processes and resolution of problems.
• Handled enrollment/underwriting reports; provided marketing/installation support.

Employment Interviewer, State of South Dakota
Department of Labor, Brookings, SD

• Interviewed job applicants in unemployment office.
• Reviewed applications for job placements; fielded job openings from local employers and assisted employers in filling job orders.
• Received job orders over phone and entered them in IBM computer to facilitate selection and referral process.
• Attended classes on Public Speaking and Interviewing Techniques.

OTHER EXPERIENCE

Shoe Sales Representative - Tilden Department Store, Aurora, SD

• In conjunction with the above, worked for this Department Store assisting customers in selecting footwear; cashiering, totaled department daily sales amounts, trained new associates.

Arlington Day Camp, Arlington, SD

• Supervised and coordinated activities for children. Prepared schedule and payroll for all employees.

President and Founder - Brookings Baby-sitting Service
Brookings, SD

• Established baby-sitting service for local residents in Brookings area. Acted as referral service for associates. Created business protocol and guidelines

EDUCATION

South Dakota State University, Brookings, SD
Bachelor of Arts degree in Health Care, 1986

Carl Furman
123, Ellis Street
Boston, MA, 01234
(123) 456 789

CAREER OBJECTIVE

A management position in customer service or field support.

BACKGROUND SUMMARY

Dedicated, resourceful, and decisive individual. Successfully maintained multiple accounts. Demonstrated skill in working independently or with a group. Order and data entry experience. Proven ability to work under changing fast-paced priorities. Handle multiple tasks concurrently. Organized. Experience in problem resolutions.

CAREER HISTORY

BURBA AND QUATTRUCCI DATA, San Francisco, CA
Customer Service Manager of Parts Department National Accounts

• Supervise and maintain 250 clients working with debits, credits and shipping errors.
• Investigate and resolve customer complaints both international and domestic.
• Coordinate clients’ problem resolution with co-workers and supervisors.
• Demonstrated ability to make quick and accurate decisions.
• Received letters of commendation for work performed under stressful conditions.

BIRKENSTOCK AUTO. San Gabrielle, CA
Personal Secretary

• Coordinated transportation of vehicles to and from locations for clients both international and domestic.
• Organized and implemented a filing system for each client and vehicle.
• Maintained and balanced the company’s finances.

MORRISEY ART GALLERIES, Santa Ana, CA
Sales Representative

• Generated and organized showings and sales of artwork.
• Motivated clients to have showings and to purchase.
• Assisted in sourcing network.

EDUCATION

San Rafael High School, diploma 1986

COMPUTERS

Thorough knowledge of Microsoft Word and Lotus 1-2-3.

PERSONAL

Willing to relocate.

Carl Furman
123, Ellis Street
Boston, MA, 01234
(123) 456 789

PROFESSIONAL EXPERIENCE

1990-Present LATITIA GREEN ACADEMY, Marion, IN
Instructor

• Provide instruction to all levels in cosmetology theory and practical applications.
• Develop lesson plans in all subjects; Administer tests; Give demonstrations.
• Motivate and counsel 20-student classes; Evaluate tests and performances.

1987-Present LE SALON DESIREE, Lafayette, IN
Owner/Operator

• Hairdresser/Cosmetologist, performing all relevant functions.
• Arranged for promotion of business and maintained good customer relations.

1983-1987 DYE HEALTHY SALON, Muncie, IN
Hairdresser

• Performed hairdressing, manicuring, skin care, hair coloring and hair styling.

1982-1983 BORELLI MORTALIO SALON, Lisbon, Portugal
Hairdresser

• Provided hairdressing, skin care, facials, permanents and hair coloring.

1980-1982 ZACHARY DRAKE’S SHOP, Lisbon, Portugal
Hairdresser

• Service customers with hairdressing. manicuring, skin care, facials.

EDUCATION

WINNIFRED ACADEMY. Muncie, IN; Completed Cosmetology course work.
Received License #1 (#1372). 1984
BONNY LASS BEAUTY ACADEMY, Lisbon, Portugal; Completed one-year course in Cosmetology, 1980.

PERSONAL

Bilingual in English and Portuguese; Managed a grocery store in Usbon, Portugal, for 3 years.

REFERENCES

Furnished upon request.

Carl Furman
123, Ellis Street
Boston, MA, 01234
(123) 456 789

OBJECTIVE

To contribute extensive experience, educational background and culinary skills to the position of Pastry Chef within a restaurant environment.

SUMMARY OF QUALIFICATIONS

• Thorough knowledge in the preparation of an extensive assortment of baked goods, including: pastries, cookies, puddings, muffins, breads and specialties.
• Consistently utilizing creative talents to develop attractive presentations and proficient in the production of original creations.
• Competent in organizing production to maximize use of available space.
• Able to direct work flow in an accurate, timely and efficient manner.
• Recipient of numerous Culinary Awards for superior creations.

EXPERIENCE

1/92 to Present

THE BEVENSHIRE HOTEL

• Plan and prepare three desserts on a daily basis for Faculty Club.
• Produce truffles and special tea pastries for Deans House.
• Prepare desserts for in-house groups, serving 100-200 people.

10/90 to 1/92

DELTA PINES BAKERY & CAFE

• Prepared an extensive assortment of desserts, rotating on a weekly basis, including cakes, cookies, cobblers, puddings, tarts, special order desserts and wedding cakes.
• Mixed puff pastry, croissant and Danish doughs.
• Created breakfast pastries and breads for lunch specials.

3/87 to 10/90

THE PLUMROSE RESTAURANT

• Planned and executed monthly menu which included six desserts, two sorbets, two ice cream dishes and two fresh breads daily for lunch and dinner.
• Ordered all bakery and dairy supplies and created Brunch breads.
• Prepared desserts for retail store and special orders.

EDUCATION

6/81

ESTERBROOK INN
American Culinary Federation: Certified Cook10/84 to 7/87

• Butcher Assistant, Rodeo Ranch, 6 months
• Soup and Sauce preparation, 6 months
• Carde Manager, ice and tallow sculpture, 6 months
• Pastry Assistant, 1 year

Sample Services Resume(5)

Carl Furman
123, Ellis Street
Boston, MA, 01234
(123) 456 789

EXPERIENCE

1992 to Present TORPEDO CLUB, Montego Bay, Jamaica
Executive Chef - Sand Dollar Restaurant
165 seat restaurant - two seatings for dinner, all inclusive concept. Supervise head chef, sous chef, pastry chef, butcher, and 53 additional staff. Trained all staff with exception of pastry and head chefs. Run complete party system with 15 sections, including breakfast, lunch, garde manager, vegetables, roasts and sauces, soups, pastry staff, butchering, kitchen clerks, buffet runners, and sanitation section. Plan menu.1990 to 1992 THE SIN SHACK, South Negril Pt., Jamaica
First Sous Chef
Responsible for overall running of two kitchens. Oversee kitchen and 38 additional staff. Seating 165 on a la carte menu.

1988 to 1989 THE BARNYARD, Mandaville, Jamaica
Head Chef
Hired and trained all staff to provide 30 entrees and 175 a la carte dinners per night. Reported directly to executive chef. Primary responsibility to serve highest quality dishes at lowest possible cost.

1986 to 1988 CLUB CURPCO - HOTEL BRIGADOON, Lucea, Jamaica
Sous Chef
Directly responsible to head chef. Complete charge of 52-member brigade. Assisted with menu planning. Responsible for cost and quality control, production, and food cost.

1985 THE OCHO RIOS SUNRAY INN, Ocho Rios, Jamaica
Broiler Chef
Responsible for all grilled foods, quality, presentation, waste control.

1983 to 1985 SQUIRE CRUISE SHIPS
Breakfast Cook Prepared up to 600 meals per day; promoted to Breakfast Chef.

EDUCATION

Jamaica Community College, Mandaville, Jamaica
1989 - Food and Beverage ManagementJamaica Hospitality Center, Lucea, Jamaica
1986-Dessert Finesse

Jamaica Hotel School, Ocho Rios, Jamaica
1985- Basic Cookery

Sample Services Resume(4)

Carl Furman
123, Ellis Street
Boston, MA, 01234
(123) 456 789

PROFESSIONAL OBJECTIVE

To obtain a position as a Pastry Chef in a restaurant environment.

PROFESSIONAL EXPERIENCE

1991 to Present THE WILLARD HOTEL
Assistant Pastry Chef

• Work directly with the executive pastry chef. Monitor the baking, mixing and finishing of cakes, pastries, and a full range of bakery products on an as-needed basis.
• Includes work to Special Order, for banquets, special functions, and the Hotel Restaurant. Schedule and management of personnel. Supervise a four member staff.

1990 CATERING BY C. SMITH
Pastry Cook

• Worked concurrently with above position, helping out during the busy season on a half-time basis, with the baking and finishing of breads and pastries.

1989 to 1990 THEBANNENINN
Rounds Cook

• Cooked dishes to order as needed. Streamlined work flow, acted as management liaison, scheduled shifts, provided inventory control, and the troubleshooting of related problems on an as-needed basis.

1988 to 1989 LE HOTEL DE VIVRE
Pastry Cook

• Assisted the manager with all phases of shop management; the production of baked goods, the servicing of accounts, etc. Performed the baking, mixing, and decoration of cakes. Provided inventory control.

1986 to 1988 KIKI COUNTRY CLUB
Saute and Broiler Cook

• Performed all associated Prep Work, with the handling of stations and the cooking of food items.

EDUCATION

1987 AMERICAN PASTRY ARTS CENTER
Course in Chocolates and Candy

• Understudy of Sid Cherney

1986 GOURMET INSTITUTE OF AMERICA
A.O.S. Degree

• Earned Certificates in Food and Management Sanitation.

Sample Services Resume(3)

Carl Furman
123, Ellis Street
Boston, MA, 01234
(123) 456 789

ACCOMPLISHMENTS

• Named “Best & Brightest New Business Owner” by The Entrepreneurial Expo. 1993.
• Coordinated and implemented CCC Employee Training Program, voted “Most Effective” by the Restaurant Association of New Mexico.
• Catered The Governor’s Dinner, 1994.

PROFESSIONAL EXPERIENCE

6/93-Present CHRISTINE’S CATERING COMPANY, Las Vegas. NV
Owner/Manager

• Manage operations and service, handling 830.000/week sales.
• Organize weekly work schedules for staff of 35.
• Troubleshoot staff and client problems.
• Create innovative incentive programs to motivate staff and improve customer service.

9/89-5/93 CAMPUS CATERERS, Hobbs, NV
Banquet Supervisor

• Coordinated banquets for up to 450 guests.
• Organized dining area.
• Trained new employees
• Supervised staff of 15.

6/88-8/89 THE OASIS COUNTRY CLUB, Las Vegas, NV
Server

• Handled cash and credit card transactions.
• Resolved customer complaints.
• Trained new bus and wait staff.

EDUCATION

COLLEGE OF THE SOUTHWEST, Hobbs, NV
Bachelor of Science in Management, 1993

ASSOCIATIONS

Southwest Restaurant Association, member since 1993
The National Caterer’s Guild, member since 1990