Carl Furman
123, Ellis Street
Boston, MA, 01234
(123) 456 789

CAPABILITIES

Advertising/Sales
Product/Market Research
In-House Publications
Marketing/Consumer Products
Mail Order/Catalog Sales
Merchandising
Architectural Design/Residential Construction

OBJECTIVE

To join a firm in need of an individual skilled in advertising, market research, sales and merchandising of consumer-oriented product lines. Will consider flex-time, per diem or project assignments.

SUMMARY OF QUALIFICATIONS

• Experienced in the management of a catalog business from product research and procurement to ultimate sale.
• Strong background in catalog development, media selection and advertising design.
• Expertise in the development and maintenance of complex customer database, inventory control systems, and forms design.
• Additional experience with educational materials cataloging, preparation of instructional inserts, and corporate communications.
• Bachelor of Science in Business with concentration in Advertising.
• Strong sales, marketing, organizational, and communication skills directed towards merchandising consumer-oriented products and public relations publications.
• Especially skilled in developing sales techniques designed to increase customer loyalty and sales volume.
• Experience with trade show, auctions, lot bidding, pricing, packaging, and customer service.
• Capable of working effectively in a number of areas requiring creative, innovative thinking and the ability to deal with people using an individual or team approach.

EXPERIENCE

PRESIDENT/GENERAL MANAGER

The Windmere Corp., Camden, NJ
Responsibilities and accomplishments:

• Successfully started this mail-order business specializing in American Antiques and related collectibles to an international customer base.
• Manage full range of sales functions from research and procurement of products for resale through selection of and advertising in publications.
• Set up systems, procedures, and techniques for establishing and maintaining an up-to-date customer base and detailed information as to past purchases and types of collectible wants.
• Designed forms, implemented inventory control system and developed quality packaging and mailing methods to assure quality customer service. Maintained direct contact with clients via mail or phone communication.
• Attend auctions and special conferences in Boston, Los Angeles, Houston, Detroit and other metropolitan cities.
• Hire, train, and supervise the activities of personnel in related merchandising and customer service functions.

CORPORATE COMMUNICATIONS ASSISTANT

Bird, Inc., Convent Station, NJ
Responsibilities and accomplishments:

• Assisted the Director of Public Relations. Controlled all aspects of a bimonthly, in-house publication distributed to employees and their families.
• Traveled to various Bird locations to conduct on-site interviews with employees and management, planned and scheduled photo sessions, wrote articles on employees and company events, and coordinated printing and distribution.

Related areas of experience:

• For two years, was employed by Hayden Education Company. Cataloged and wrote instructional materials for the assembly of educational products for science curricular. Worked closely with the R&D Department during final product development. Assisted Customer Service Manager during major promotional campaigns via direct contact with end-users.

EDUCATION

Fairleigh Dickinson University, Madison, NJ
Bachelor of Science in Business with Minor in Advertising, 1985

ASSOCIATIONS

American Management Association

INTERESTS

Cycling, fishing, woodwork

Carl Furman
123, Ellis Street
Boston, MA, 01234
(123) 456 789

OBJECTIVE

A Senior Management position which would take advantage of more than twenty years of varied, in-depth background.

CAREER SUMMARY

Executive skilled in Banking Operations and Data Processing Systems. Strong background in Retail Banking, Marketing, Planning, Budgeting and P & L Management. Demonstrated record of developing and implementing solutions to multidimensional complex operational problems. CALLIOPE SAVINGS BANK, Helena, MT
1991-Present President
Originally hired as Executive Vice-President and subsequently elected President in June of 1992. Company provides check processing, consulting and other services to 40 banks. Developed and conducted corporate planning and strategy meetings. In addition to having overall responsibility for operations, also responsible for financial management and P & L for the company. Company presently employs 65 people and processes 30 million checks per year. Company turned profit within 2 years of start-up. Developed data processing delivery system analysis… recommendations were adopted by 10 banks.1980-1991, THE PRUDENT SAVINGS INSTITUTION, Billings, MT
(Asset size: one billion dollars)
1989-1991 Vice-President - Division Head of Banking Division
Under the direction of Chairman of the Board, responsible for administrating, planning and directing the retail banking activities of the Bank. Conferred with Senior Management and recommended programs to achieve Bank’s objectives. Responsibility included: Personnel, Salary Administration, Budget Administration, Performance Planning, Sales Management and other duties related to operational areas.

1987-1989 Vice-President - Marketing
Administrated and directed marketing activities of the Bank. Organized and planned actions impacting on various publics supporting Bank’s markets. Worked with Divisions and outside agencies to develop plans which supported Division’s objectives. Supervised the following: Liaison with Advertising and Public Relations firms; the development and sales of Bank services to various businesses; and development and control of the Advertising and Public Relations budgets.

1984-1987 Vice-President - Savings Division

1980-1984 Assistant Vice-President - Savings Division

1974-1980 Programmer

EDUCATION

BOWDOIN COLLEGE, Brunswick, ME
Bachelors Degree, English, 1973COLBY COLLEGE, Waterville, ME
Masters Degree, Finance, 1977

SPECIAL EDUCATION

Graduate School of Savings BankingNAMSB - Carroll College - 1980
Management Development Program - NAMSB

University of Montana - 1982
Marketing School

Rocky Mountain College -1984
Various courses in: Economics, Finance, Law, Public Speaking. Speed Reading and Banking.

PROFESSIONAL ACTIVITIES

Contributor, Hiking For Stress Relief

Serve on Horizons in Corporate Clout

Assistant Professor of Business. Rocky Mountain College

HOBBIES

Hiking, Jogging, Mountain Climbing

Carl Furman
123, Ellis Street
Boston, MA, 01234
(123) 456 789

EDUCATIONAL BACKGROUND

VANDERB1LT UNIVERSITY, Nashville, TN;
Master of Arts Degree in Political Science, 1980.UNIVERSITY OF THE SOUTH, Sewanee, TN;
Bachelor of Arts Degree in Political Science, 1978.

PROFESSIONAL BACKGROUND

(1991-Present) Management Consultant, Kimberly Neumann, Inc., Westhampton, MA

• Provide assessment and consultation in the areas of human resources, health care, administration and economic development, with emphasis on full utilization of staffing, capital equipment and all other resources.
• Served as Chief Project Officer for firm with emphasis on marketing, coastal zone planning, and intergovernmental relations services.

(1988-1991) Staff Consultant/Political Scientist, National Commission For The Protection Of Animals In Scientific Experiments, Hadley, MA

• Developed and implemented general surveys regarding animal experimentation activities in social and behavioral sciences.
• Project management responsibilities for National Animal Experimentation Conference, securing over 25 scholarly research papers.

(1983-1988) Executive Director, Northampton Health Clinic, Northampton, MA

• Directed operations of a federally-funded ambulatory care center offering medical, dental, and mental health services.
• Reduced agency debt by more than $250,000 through reorganization of billing system.

(1981-1983) Executive Director, William Stoughton Children’s Center, Springfield, MA

• Established collaborative in mental health services with an area program utilizing funding from national and local non-profit organizations.

(1980-1981) Associate Director for Programs and Planning, North Prospect Community Development Corporation, Amherst, MA

• Managed daily operations and supervised programs for this community-based social services organization with $1 million budget.

AFFILIATIONS

Volunteer Researcher for the Animal Protection Agency, 1983-1984.
National Management Organization (NMO), 1981-1984.

Carl Furman
123, Ellis Street
Boston, MA, 01234
(123) 456 789

EDUCATIONAL BACKGROUND

VANDERB1LT UNIVERSITY, Nashville, TN;
Master of Arts Degree in Political Science, 1980.UNIVERSITY OF THE SOUTH, Sewanee, TN;
Bachelor of Arts Degree in Political Science, 1978.

PROFESSIONAL BACKGROUND

(1991-Present) Management Consultant, Kimberly Neumann, Inc., Westhampton, MA

• Provide assessment and consultation in the areas of human resources, health care, administration and economic development, with emphasis on full utilization of staffing, capital equipment and all other resources.
• Served as Chief Project Officer for firm with emphasis on marketing, coastal zone planning, and intergovernmental relations services.

(1988-1991) Staff Consultant/Political Scientist, National Commission For The Protection Of Animals In Scientific Experiments, Hadley, MA

• Developed and implemented general surveys regarding animal experimentation activities in social and behavioral sciences.
• Project management responsibilities for National Animal Experimentation Conference, securing over 25 scholarly research papers.

(1983-1988) Executive Director, Northampton Health Clinic, Northampton, MA

• Directed operations of a federally-funded ambulatory care center offering medical, dental, and mental health services.
• Reduced agency debt by more than $250,000 through reorganization of billing system.

(1981-1983) Executive Director, William Stoughton Children’s Center, Springfield, MA

• Established collaborative in mental health services with an area program utilizing funding from national and local non-profit organizations.

(1980-1981) Associate Director for Programs and Planning, North Prospect Community Development Corporation, Amherst, MA

• Managed daily operations and supervised programs for this community-based social services organization with $1 million budget.

AFFILIATIONS

Volunteer Researcher for the Animal Protection Agency, 1983-1984.
National Management Organization (NMO), 1981-1984.

Carl Furman
123, Ellis Street
Boston, MA, 01234
(123) 456 789

SUMMARY OF QUALIFICATIONS

• More than eight years of progressive, professional administrative, clerical, and supervisory experience. Extensive mortgage banking and basic accounting background.
• Self-motivated; able to set effective priorities to achieve immediate and long-term goals and meet operational deadlines.
• Able to work independently and as team member; adept at motivating staff to ensure smooth work-flow and increased productivity.

RELEVANT EXPERIENCE

REGINALD WARSAW SYSTEMS, Laurel, MS, 1987-Present
Insurance Coordinator, 1990-Present
Coordinate quality assurance: system verification, policy/transaction entry, output verification, and in-house personnel/customer education. Act as a liaison between end users and technical personnel- Analyze documented systems problems; recommend solutions and detailed specification. Establish and execute Test Matrices; execute Batch Test cycles; verify test results; report to upper management. Maintain and document system support files.Customer Service Clerk, 1987-1990
Provided general customer services operating with tight deadlines.

DARVWEILLER TEMPORARY EMPLOYMENT AGENCY, Jackson, MS
Clerical/Administrative Assistant, 1986-1987
Assignments included Sawyer Bank as Mutual Funds Researcher.

EDUCATION

MISSISSIPPI UNIVERSITY FOR WOMEN, Columbus, MS
B.A. Business Management, 1987

COMPUTER SKILLS

IBM 3090, Ps/Z, XT/2000 and 3050, Workstation, and Harris; software training includes OS/JCL and TSO, Easytrieve, Microsoft Works, WordPerfect, Paradox 3, Lotus 1-2-3, dBase III Plus, DOS, and CA-7.

Carl Furman
123, Ellis Street
Boston, MA, 01234
(123) 456 789

PROFESSIONAL OBJECTIVE

Seeking greater opportunity for achievement in the field of Accounting Management in the Insurance and Financial areas.

PROFESSIONAL EXPERIENCE

1981 to present SHELDON INSURANCE AGENCIES, Birmingham, AL
Claim Control Supervisor, 1987-Present
Responsible for maintenance coordination of existing claim support systems, development of financial and operational reports from new claim processing system, and establishment and performance of all draft controls and related analyses.

• Coordinate required IRS reporting for claim payments and abandoned personal property review.
• Monitor balances and collection of sundry ledger receivables.
• Develop accruals for liabilities.

Operations Accountant, 1985-1987
Performed confirmation of processed premium transactions. Instrumental in hard development of expense budget and calendarized plan.

• Reported directly to management; provided analyses of monthly plan variances.
• Developed premium reporting specifications and enhancements on an as-needed basis.
• Monitored aging of all receivables and letter of credit balances.

Senior Operations Analyst, 1982-1985
Generated required premium accruals for unprocessed transactions. Coordinated development of management reports with staff. Performed on-going analyses of financial results.Financial Analyst, 1981-1982
Provided financial systems reports to field underwriting offices. Prepared short- and long-range plans and expense budgets, as well as the monthly servicing carrier profit and loss statement.

1979 to 1981 CROWEL COMPANY, INC., Auburn, AL
Management Report Analyst
Created standardized and specially requested financial exhibits for senior management.

EDUCATION

1980 AUBURN UNIVERSITY, Auburn, AL
B.S., Accounting

Carl Furman
123, Ellis Street
Boston, MA, 01234
(123) 456 789

PROFESSIONAL OBJECTIVE

A challenging, growth-oriented position in HEALTH CARE MANAGEMENT/ADMINISTRATION.

PROFESSIONAL EXPERIENCE

THE DETROIT MEDICAL CENTER, Detroit, MI
Hospital Director, 9/88-Present

• Supervise/coordinate administrative services for City’ public health care program.
• Handle health care and hospitalization for indigents, low-income, and welfare patients, consistent with care afforded insurance and fee-for-service patients.
• Troubleshoot staff/general administration conflicts and issues.
• Resolve policy issues; develop reports and documents for budgeting proposals and expenditure control.

Central Administrator, Emergency Services, 4/82-9/88

• Coordinated all administrative details of Emergency Room health care.
• Assisted medical team in providing prompt support services for the health care delivery system.
• Supervised ward secretaries, interpreters, and ancillary personnel.
• Prepared budget and monitored expenditures.

Unit Manager, 6/80-4/82

• Provided administrative support to Intensive Care Units, Operating Rooms, and Medical/ Surgical Floors.
• Handled vendor relations and inventory control.
• Supervised secretarial staff and ancillary personnel.

ADDITIONAL EXPERIENCE

• Additional experience includes Central Administrator, Night Admitting Manager, and Ward Secretary. 1972-1980.

EDUCATIONAL BACKGROUND

UNIVERSITY OF DETROIT MERCY, Detroit, MI
M.S. Degree: Health Service Administration, 1980MICHIGAN HOSPITAL ASSOCIATION, Detroit, MI
Certificate: Management Development, 1976

MICHIGAN STATE UNIVERSITY, East Lansing, MI
B.A. Degree: English, 1972

BOARD MEMBERSHIPS

Elected to Board of Directors, Department of Public Health, 9/93-Present.

Carl Furman
123, Ellis Street
Boston, MA, 01234
(123) 456 789

OBJECTIVE

To secure a challenging Management position in a Health Insurance company.

PROFESSIONAL EXPERIENCE

1991-Present VEDDER COMMUNITY HEALTH PLAN, Fairbanks, AK
Multi-Specialty Float
Currently trained in at least 10 departments to ensure smooth operations in medical assisting or administrative work. Some departments include Internal Medicine, Nutrition, Pediatrics, Visual Services, OB-GYN, Radiology, Pharmacy, Main Desk, Building Services.

• Member, Lark Leadership Committee for unification and cooperation of interpersonal relations among management and staff.
• Member, Lark Diversity Committee to promote awareness of the similarities in values despite diversities among multicultural staff.

1989-1991 Hospital Admissions Coordinator
Scheduled examinations/surgeries, including emergencies. Set up operating rooms. Coordinated in-patients’ hospital rooms and physicals, interviewed patients for information before surgery/examinations. Informed patients of necessary requirements before surgery.

• Received Dunstable Award for highly developed level of responsibility and commitment to member satisfaction. June 1991.
• Awarded Gold Star Award 1990 for implementing new practices and procedures which remain a permanent part of hospital admissions.

1987-1989 Medical Assistant
Scheduled appointments for gynecology and obstetrics. Booked appointments exclusively for OB-GYN specialist. Answered/screened patient phone calls, channeled them to proper doctor. Maintained records, data input1982-1987 THE LEE HUANG RESIDENCE, Fairbanks, AK
Childcare Governess
Provided quality homecare for two children in their parents’ absence. Oversaw general supervision of home. Creatively organized activities.

EDUCATION

UNIVERSITY OF ALASKA, Fairbanks, AK. Candidate for M.Ed., 1995.
ALASKA PACIFIC UNIVERSITY, Anchorage, AK. B.A. Liberal Arts, 1991.
Courses: Accounting I; Business Communication; Algebra I.

Carl Furman
123, Ellis Street
Boston, MA, 01234
(123) 456 789

EMPLOYMENT HISTORY

1991 to Present
BRACH HEALTH CORPORATION, Emory, VA
Field Assurance Coordinator

• Assure compliance of all complaint activity with Division, Corporate, and Regulatory requirements.
• Provide technical support troubleshooting customer problems.
• Coordinate recall actions.
• Participate in relocation efforts of product complaints from Emory, VA to the corporate office in Miami, FL.
• Maintain corporate product complaint database.
• Supervise temporary personnel.
• Interface with hospitals, dealers, and sales representatives in regard to product complaints.

1989 to 1991
T.M. LEARY MEDICAL SUPPLIES, Ferrum, VA
Customer Service/Technical Service Representative

• Provided product, price, and technical information to customers, dealers, and sales staff.
• Expedited and coordinated movement of product through repair and upgrade processes.
• Assisted sales force in developing and maintaining lease and rental programs.
• Initiated $30,000 in customer sales through sales incentive program.
• Developed and maintained infusion pump loaner program.

1988 to 1989
GINSBERG DEFENSE, Birdsnest, VA
Inspector Technician

• Audited processed for the MX missile program.
• Performed visual inspection in classified areas on cable and subassemblies used in electronic warfare.
• Instructed productivity program.

1986 to 1988
KERROUAC ASSOCIATES, Lively, VA
Inspector Technician

• Inspected electro-mechanical and circuit-card assemblies to various military specifications.

EDUCATION

Ferrum College, Ferrum. VA
Associates in Business Administration, 1991

TECHNICAL SUMMARY

WordPerfect, Microsoft Word, DOS, Lotus 1-2-3, Windows