• Design and implementation of management systems, administrative policies, and operational procedures.
• Qualified Butcher, Saucier, Baker, and Chef.
• Menu planning and experience with Italian, French, Oriental, Mexican, and Nouvelle American cuisine.
• Hiring/termination, supervising, scheduling, training, evaluating, and motivating professional and support staffs.
• Troubleshooting actual and potential problem areas, and implementing viable solutions that are both profitable and efficient
• Purchasing food and supplies, and monitoring inventory.
• Knowledge of financial systems and procedures.
• Exceptional interpersonal, customer service, liaison, and follow-through skills.
• Presentation of a positive and professional image.

• Assisted in the start-up of 200 seat restaurant featuring 120 item menu containing Italian, French, Oriental, Mexican and Nouvelle American cuisine prepared from scratch.
• Standardized recipes, procedures, and systems including written test that all employees must pass.

1981-1982 NO FRILL COUNTRY COOKING, Orono, ME
Manager Trainee

• Learned all aspects of restaurant management for 250 seat establishment with $125,000 weekly volume.
• Stations included Saute, Fry, Salad, Baking, Hot/Cold Sauces, Portioning, Inventory, Ordering, Scheduling, and Supervision.

• Responsible for Shift Scheduling, Personnel Management, Inventory Control, maintenance of Physical Plant and Lockbox.
• Supervise up to twenty employees per shift.
• Responsible for all cash received per shift.
• Completed Management Training Program.

1988 to 1991 BLACK DIAMOND ICE CREAM CORPORATION, Mount Snow, VT
Shift Supervisor

• Controlled Shift Management, Personnel, Cash Deposits, Opening and Closing, Inventory Control and Management Reports.
• Promoted to manager from cook.

1986 to 1988 GRIMSHAW LOUNGE, South Burlington, VT
Manager

• Supervised staff of thirty employees per shift.
• Monitored food costs, filed reports.
• Planned weekly menu, made changes where necessary.

1985 to 1986 THE YEE HAH RESTAURANT, Brattleboro, VT
Manager

• Responsible for Night Shift Management, Special Function Catering, and Kitchen Personnel.
• Hired/trained staff, monitored payroll, supervised banquets.

• Completed two year course of study successfully.

1980 to 1983 UNITED STATES AIR FORCE

• Completed Class A & C Cooking School successfully.
• Honorably Discharged.

• Volunteer time and cooking skills at Snacks on Tracks and the Boys Club of Colchester.

Sample Services Resume(20)

• Capable manager and motivator of staff.
• Function well in high-stress atmosphere.
• Detail- and goal-oriented.
• Highly developed interpersonal skills.
• Developed innovative and efficient system of reconciliation.
• Skilled in utilization of various computer systems.

• Manage 100 employees.
• Ensure standards of guest rooms.
• Prepare biweekly/monthly housekeeping inventory.
• Develop budget worksheets utilizing FileMaker.
• Assist in weekly labor forecasting and scheduling.
• Certified in Interaction Management.

1988-1990 NEWPORT HEIGHTS HOTEL, Montgomery, WV
Chief Night Auditor/Manager On Duty

• Managed technically proficient and hospitality-oriented staff.
• Supervised reconciliation of all Front Desk and Food and Beverage transactions.
• Maintained hotel computer system. Required weekly reorganizations and various other functions.
• Compiled and distributed Daily Business Summary, using Lotus 1-2-3.
• Administered overnight operations of Front Desk, Security, and Food and Beverage outlets.
• Nominated Manager of the Year, 1989.

1985-1987 Night Auditor

• Coordinated check-in/check-out of guests.
• Assisted in reconciliation of all transactions.
• Cooperated in implementation of Food and Beverage cashiering system.
• Developed and implemented efficient system to reconcile Food and Beverage transactions.
• Dealt with preparation of Daily Business Summary.

• Manage front desk operations for this 500 room Three Star Hotel,
• Interview, hire, and supervise a staff of 15.
• Book and coordinate local and national business conventions/seminars.
• Designed and implemented a guest survey to gauge satisfaction with the hotel, its staff, and services.

5/92-4/94 LA MIRAGE HOTEL, Phoenix, AZ
Front Desk Clerk

• Handled reservations, guest check in/out.
• Dealt with cash/credit card transactions for 250 rooms.
• Resolved guest complaints.

9/89-5/92 GOTTA FLY TRAVEL, Tucson, AZ
Travel Agent

• Assessed client needs.
• Handled plane reservations and hotel bookings.

• IBM (Logistics II and Series 1)
• SABRE Computer System

• Promoted to establish Concierge Department in 350-room luxury hotel.
• Responsible for setting tone and image of hotel through providing guest services, including tourist information, tour arrangements, and hotel and airline reservations.
• Procure theater and symphony tickets.
• Arrange car rentals and limousine hires.
• Handle and route guest mail and faxes.
• Make restaurant recommendations and dinner reservations based on comprehensive knowledge and contact with area restaurants and management.
• Supervise/manage 40-person hotel staff including Concierge Department Assistants, Mail and Information Clerks, Bell Staff, Doormen, Valet Parking and Hotel Garage Staff, and Telephone Operators.
• Flexible schedule includes weekends and evenings.
• Extensive knowledge of all areas of hotel operation.
• Interact with other hotel departments to ensure full guest service.
• Diplomatically and effectively resolve guest grievances/problems; compose responses and make follow-up phone contact.
• During hotel’s promotion, handled all guests from check-in to check-out; coordinated 2,500 museum tickets, consulting with guests on preferred times.
• Assist in hotel promotions and marketing strategies; coordinate all Bridal Package arrangements.
• Administer emergency life saving procedures as necessary; work well under pressure and in difficult situations.
• Ability to function in a variety of capacities within the hotel structure.

Bell Captain, 1991-1992

• Supervised all Bellman and Doormen.
• Acted in role of Concierge prior to establishment of Concierge Department.

Doorman/Bellman, 1990

• Greeted guests; fostered positive impression of establishment.

• Developed interpersonal skills, having dealt with a diversity of clients, professionals, and staff members.
• Detail- and goal-oriented.
• Function well in high-stress atmosphere.
• Knowledgeable on both EECO and APTEC computers systems.

THE OLIVER HOTEL, Whitewater, KS
Hotel Clerk
Resolved guests’ needs. Controlled reservation input utilizing EECO computer system. Handled incoming calls. Maintained daily reports involving return guests, corporate accounts, and suite rentals. Inspected rooms.

WALDEN HOTEL, Walton, KS
Hotel Clerk
Trained personnel. Handled telephone, international fax and telex bookings. Maintained daily and monthly reports tracking demands and guaranteed no-show billing. Utilized APTEC computer for inputting group bookings and lists.

READ ALL ABOUT IT. Newton, KS
Sales Associate
Assisted customers. Maintained stock. Opened/closed shop. Tracked best selling novels, and made recommendations to customers.

BETHEL COLLEGE. North Newton. KS
Secretary
Responsible for general clerical duties. Resolved inquiries. Assisted in locating guest speakers.

• Strong interpersonal skills.
• Hardworking and goal-oriented.
• Self-motivated.

Manager

• Initiate and execute sales/marketing and promotional efforts for corporate membership packages.
• Plan budget for facility operations, supplies, and equipment.
• Schedule and train personnel in sales and service.
• Actuate and implement programs and operations.

Program Director

• Designed comprehensive Health/Fitness Evaluation, incorporating components of strength, flexibility, cardiovascular/muscular endurance, and cardiac risk factors.
• Organized/instructed fitness classes for special interest groups (i.e. pre-post natal exercise. aerobics for learning-disabled children and exercise for the elderly).
• Developed and administered monthly seminars, workshops, and special interest groups to enhance public relations.

• National Wrestling Champion, 1990.
• Consultant for the U.S. Olympic Wrestling Team, 1992.
• Certified in CPR/First Aid.

• Certified hairstylist.
• Ability to work efficiently, thus reducing customer waiting time.
• Coordinated promotional events with local radio stations, including The First Annual Much Ado About Hair-Do’s and Don’t’s.
• Named “Most Promising Hairstylist” by the Bismarck Gazette.

• Skilled in various hair cutting techniques such as texturizing.
• Working knowledge of permanents, body waves, and spiral perms.
• Use prepared dyes; also create colors as desired by clients.
• Perform waxing services.
• Style hair for local fashion shows: French braids, twists, floral weaves.
• Doubled base clientele within first two months.
• Answer phones and schedule appointments.

1984-1987 Hair America, McKenzie, ND
Hairstylist

• Performed duties as above.
• Independently sold hair care products.
• Manicured nails.

THE CITY OF ROME

Director, Food Inspector and Public Health
Establish all executive guidelines and centralized management systems for Rome restaurants (sit down/take out), hospitals/health care facilities, schools/campus dining halls, airlines, public and private cafeterias. Interface directly with Public Health, Public Safety and food service distributors throughout the city. Provide documentation and distribute warnings to establishments and distributors that fail food inspections.

GREATER ATLANTA HEALTH DEPARTMENT

Chief Food Inspector
Participated in exams and regulatory inspections of food distributors/warehouses/ refrigerated facilities, restaurants, supermarkets/convenience stores, and commercial buildings’ food service areas. Ensured all inspections were within regulations of the Georgia General Laws, State Sanitary Codes and Local Ordinances.

PLYMOUTH COUNTY HEALTH DEPARTMENT

Internship - Food Inspectors’ Offices
Accompanied and assisted food inspectors on their rounds of food distribution warehouses, supermarkets, restaurants, hospital kitchens.

• Bachelor of Arts degree in Communications.
• Developed interpersonal skills, having dealt with a diversity of professionals, clients, and associates.
• Fluent in Slavic and English; knowledgeable in German language.

Customer Sendee

• Over five years experience in retail/sales, dealing with a wide variety of clients.
• Adept at handling customer complaints and problem-solving.

Specialized Training

• Certified flight attendant.
• CPR-certified.
• Participated in three-day intensive training seminar “Reacting in an Emergency.”

• Assist in customer boarding.
• Supervise equipment/supply loading.
• Ensure passenger safety and comfort.
• Maintain passenger manifest and seating allocations.
• Handle bilingual safety instructions and travel problems (emergency landings, etc.).